Until 2003 Custom-Made Software Pty Ltd only offered an ongoing maintenance
service for PAY-PACK and Lewis Accounts Receivable. From now on, we will offer a maintenance
service for our other accounting packages, particularly Lewis CROSS-CHEQUE and
Lewis Accounts Payable.
The cost of the maintenance service for
each package is $110 per year. If you
have subsidiary licenses for related companies, the cost will be $55 for each
extra subsidiary license. All amounts
The maintenance service will cover you for 12 months after you agree to start. When your maintenance is
about to expire we will send you a tax invoice for the service for the next 12
You will receive unlimited telephone
support on the relevant product.
The maintenance cost also covers ongoing
upgrades to the program. There would be
an extra fee for converting from Dos to Windows, or from an older version of
If you are using an older version (but not
too old) of these programs, you could continue to use that version and pay the
above fee for the maintenance service.
This would cover unlimited telephone support, but not upgrades.
We will also continue to provide support
for people who choose not to go on maintenance for these packages. There will be a cost for this service of $66
(including GST) per incident. If there
are several phone calls or faxes required to help you through the incident,
there will just be the one flat fee of $66.
However, at busy times, there may be lower priority to your call than to
others who are on maintenance. Advance
payment by credit card will be required.
There will be no change to our procedures
or charges for Lewis PAY-PACK maintenance.
The fee for PAY-PACK is higher, starting at $275. However there are generally more support calls
for payroll, and frequently they have to be resolved immediately as a pay
deadline looms. Also with payroll there
are frequent legislative changes affecting tax and superannuation, so there are
more updates for PAY-PACK and it is imperative that you are using the latest version to meet taxation